#WMATA Caught With Its Pants Down.. Pissed Off Customers Blow Steam on Twitter

January 30, 2013 at 7:28 pm

Just a couple of hours ago, the premier transit agency in the nation’s capitol (WMATA) suffered a serious service outage on one of the heavily traveled train lines (Green Line). The abrupt disruptions have left many commuters stranded without a way out of the Navy Yard (and Anacostia) area, a major hub for riders employed at many of the facilities, including the US Department of Transportation, situated in the vicinity.   Though it was an unexpected situation, #WMATA was a bit slow to respond and got customers ticked (to put it lightly). And the customers have already taken to using social media sharing pics. and tweets from the scene.  To WMATA’s credit, the communications team at the agency was trying its best to deal with the situation, which is a bit more heartening than how they did in similar situations in the past.  Here is a sample of what’s happening on Twitter as we speak :

WMATA GL Jan 30 Issue - Tweet Capture2

Heated Exchanges

A sample of  what’s happening at Twitter hashtag #WMATA

Looks like it is going to be a long night for all involved, esp. for the communications team at WMATA.  Hope they learn sooner than later to deal with/cool down their customers before they all start flocking to their personal automobiles to get around the town.

How Vancouver is doing sustainable transportation right by blending transit & bikes

October 24, 2012 at 4:09 pm

Metro Bus Drivers Pay Scant Attention To Washington, DC Traffic Lights & Rules

March 1, 2012 at 6:04 pm

(Source: WJLA.com)

A local news agency’s investigation shows countless red light violations by Metrobuses plying the streets of Washington, DC.   Some of the incidents caught on camera show how crazy these bus drivers are to do what they do on the roads.  This video below should become an integral part of WMATA’s training for bus drivers, esp. for repeat offenders.

Too bad WMATA’s communications team now looks like a deer caught in the headlights. They really do not have a strategy in place to handle this PR nightmare and could not come up with even a single example of how it reprimands such careless drivers when asked what disciplinary measures they undertook to stem this problem.

Are Britain’s Public Transit Systems Fast Becoming Social/Cultural Flash Points For Racists?

November 28, 2011 at 5:36 pm

(Source: Reddit & Guardian)

The following two videos surfaced on the web, showcasing two  of the finest ladies Britain has to offer, both profusely spewing racist garbage material out of their mouths.  I wonder what makes these people lose their minds when they hear someone talk a different language in a bus/train.

In the first video (via Reddit), you will see this loud mouth passenger sipping a cuppa get confrontational with fellow passengers because someone around her was not speaking in English.  Glad to see a fellow Brit step in and check her attitude and put this racist rider in place. What this racist did not realize is that in this day and age she is not going to get away spewing such hatred in public.  Now her actions/words earned her a seat in the hall of shame and will continue to live in the eternity of the digital archives . I will not be surprised if this video will have lasting consequences for her career when more people get to see her behavior.

The 2nd one shown below (via Guardian) is much like the one above but with a few interesting twists.  Here we see a woman caught on camera spewing racist stuff and arguing with fellow passengers who are objecting to her language/behavior.  What’s crazy is the fact that the woman was engaged in hate-filled tirade, fighting with fellow passengers while holding a cute, young toddler (her son, I presume) in her lap.  Too bad, the kid is going to grow up exposed to this type of parenting everyday. Shortly after this nasty exchange was posted on the Web, the British Transport police arrested her for suspicion of a racially aggravated public order offence.


Apart from all the politics involved,  it makes me happy to know that not all Britons, White or Brown or Black, are going to put up with such loud-mouthed nut cases spewing racism on their buses and trains.  Proud to see the reactions of many of the fellow passengers in both these instances and kudos to the British police for taking swift action.   It is also heartening to see the overwhelming amount of protest voiced against these haters on the internet (suggest scanning the comments under both these videos on YouTube) though many of them are predictably profane in nature.  In this day and age, it does not take much to get on the infamous side of the Internet when you go talking nonsense in the public.   Thanks to the world of smart phones and social media, we will get to watch such racist clowns embarrassing themselves in public.

Job Alert: Senior Manager, Procurement @ New York Metropolitan Transportation Authority (MTA)

June 22, 2011 at 6:21 pm

The MTA (of NY) seeks a highly skilled and motivated procurement and contracts professional to support the delivery of MTA’s real-time bus tracking and customer information systems. This position participates as an integral part of the implementation team of MTA’s Bus Customer Information Systems (CIS) project, contributing to meeting the CIS project procurement and contract administration objectives and ensuring that the procured CIS system components procured meet the CIS project goal of significantly improving the customer experience with the MTA bus services.

Specifically, the incumbent in this role will understand the broad technical standards and specifications relating to real time bus location information systems, wireless networks, public API’s and Smart Card technology, create procurement vehicles from detailed software and hardware specifications and utilize efficient procurement strategies and contract negotiation skills to get possession of various sub systems of the Bus CIS system.

Critical responsibilities include those necessary to drive the procurement and contracting process around Bus CIS. Qualifications include 7 years of experience in contracting and procurement, including 5 years of experience on technical or systems projects. A Bachelor degree in Business Administration or related field is required, an advanced degree procurement-related fields, project management or related discipline preferred.

To apply, email a resume and cover letter to MTABusCIS@gmail.com AND ALSO visithttp://mta.info/mta/employment/employment_out.html and apply for Job Posting #73589.

MTA is an Equal Opportunity Employer.

Event Alert – “Making Connections” — National Transit Conference @ Silver Spring, MD on March 17, 2011

January 22, 2011 at 1:05 pm

This is a must attend event for those interested/involved in public transit policy!  Here’s a great opportunity to expand your professional network and hear from industry experts on a variety of public transportation hot topics.

Young Professionals in Transportation (YPT) members are being offered a 50% discount on conference registration.  To take advantage, when you register, be sure to use the discount code “YPT”.

What: Making Connections is a day-long conference for public transportation professionals to strengthen the national dialogue on public transit advocacy, policy and workforce development.

When and Where: Thursday, March 17, 2011 at the Hilton Hotel Washington DC/Silver Spring (Metro-accessible).

For full details, visit the conference registration website at http://mc2011.eventbrite.com or see the attached informational flyer.  The conference host is also seeking a small number of volunteers (in particular, students, but all inquiries are welcome) to help staff the event in return for free registration.  Contact event organizer and YPT member Aimee Custis at acustis@transportcenter.org for more information.

General flyer – National Transit ConferenceDownload flyer – National Transit Conference

Going Green!DOT, EPA Propose the Nation’s First Greenhouse Gas and Fuel Efficiency Standards for Trucks and Buses

October 25, 2010 at 12:14 pm
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(Source: USDOT)

The U.S. Environmental Protection Agency ( EPA)  and the U.S. Department of Transportation today announced the first national standards to reduce greenhouse gas (GHG) emissions and improve fuel efficiency of heavy-duty trucks and buses. This comprehensive national program is projected to reduce GHG emissions by nearly 250 million metric tons and save 500 million barrels of oil over the lives of the vehicles produced within the program’s first five years.

EPA and DOT’s National Highway Traffic Safety Administration (NHTSA) are proposing new standards for three categories of heavy trucks: combination tractors, heavy-duty pickups and vans, and vocational vehicles. The categories were established to address specific challenges for manufacturers in each area.  For combination tractors, the agencies are proposing engine and vehicle standards that begin in the 2014 model year and achieve up to a 20 percent reduction in CO2 emissions and fuel consumption by 2018 model year.  For heavy-duty pickup trucks and vans, the agencies are proposing separate gasoline and diesel truck standards which phase in starting in the 2014 model year and achieve up to a 10 percent reduction for gasoline vehicles and 15 percent reduction for diesel vehicles by 2018 model year (12 and 17 percent respectively if accounting for air conditioning leakage). Lastly, for vocational vehicles, the agencies are proposing engine and vehicle standards starting in the 2014 model year which would achieve up to a 10 percent reduction in fuel consumption and CO2 emissions by 2018 model year.

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Overall, NHTSA and EPA estimate that the heavy-duty national program would provide $41 billion in net benefits over the lifetime of model year 2014 to 2018 vehicles. With the potential for significant fuel efficiency gains, ranging from seven to 20 percent, drivers and operators could expect to net significant savings over the long-term. For example, it is estimated an operator of a semi truck could pay for the technology upgrades in under a year, and save as much as $74,000 over the truck’s useful life. Vehicles with lower annual miles would typically experience longer payback periods, up to four or five years, but would still reap cost-savings.

EPA and NHTSA are providing a 60-day comment period that begins when the proposal is published in the Federal Register.  The proposal and information about how to submit comments is at: http://www.epa.gov/otaq/climate/regulations.htm and http://www.nhtsa.gov/fuel-economy .

Click here read the USDOT presser on this issue.

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Wanna be skinny & healthy? Forget those crazy diets and take public transportation

August 20, 2010 at 1:57 pm
American Public Transportation Association
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(Source: APTA)

Have you ever wondered what is the key to a good health and long life – I knew that it has to be the public transport.  Look at the Europeans —  healthy & happy– riding their bikes, trains, trams, buses, etc.  If you still don’t believe what I’ve said, you now have the proof.

The American Public Transportation Association (APTA) has released a report that explores ways that public transportation affects human health, and ways to incorporate these impacts into transport policy and planning decisions.

Evaluating Public Transportation Health Benefits, a study conducted for APTA by Todd Litman of the Victoria Transport Policy Institute aggregates the findings of several recent studies and concludes that people living in transit-oriented “smart growth” communities enjoy several health benefits, not seen in other communities, including residents drive less, exposing them to a lower risk of fatal vehicle accidents.

People who live or work in communities with high quality public transportation tend to drive significantly less and rely more on alternative modes (walking,cycling and public transit) than they would in more automobile-oriented areas. This reduces traffic crashes and pollution emissions, increases physical fitness and mental health, andprovides access to medical care and healthy food. These impacts are significant in magnitude compared with other planning objectives, but are often overlooked or undervalued inconventional transport planning.

Various methods can be used to quantify and monetize(measure in monetary units) these health impacts. This analysis indicates that improving publictransit can be one of the most cost effective ways to achieve public health objectives, and publichealth improvements are among the largest benefits provided by high quality public transit andtransit-oriented development.

Some of the key findings from the report are listed below:

  • U.S. Center for Disease Control recommends that adults average at least 22 daily minutes of
  • moderate physical activity, such as brisk walking, to stay fit and healthy. Although less than half
  • of American adults achieve this target, most public transportation passengers do exercise the
  • recommended amount while walking to and from transit stations and stops.
  • The United States has relatively poor health outcomes and high healthcare costs compared with peers, due in part to high per capita traffic fatality rates and diseases resulting from sedentary living. Public transit improvements can improve health outcomes and reduce healthcare costs.
  • Inadequate physical activity contributes to numerous health problems, causing an estimated
  • 200,000 annual deaths in the U.S., and significantly increasing medical costs. Among physically able adults, average annual medical expenditures are 32% lower for those who achieve physical activity targets ($1,019 per year) than for those who are sedentary ($1,349 per year).
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Who Rides Transit? – An illuminating illustration by The Infrastructurist

May 26, 2009 at 1:32 pm

(Source: The Infrastructurist)

Our friends at The Infrastructurist compiled the national results from that study and compare them with the demographics of transit systems in three U.S. cities: Washington, D.C., Portland, Oregon, and San Francisco (well, the Bay Area). The snapshot offers an intriguing insight into which Americans choose not to drive to work.

If FTA can spend a bunch of money on such a compilation for the entire US,  that would greatly benefit many of our professionals engaged in transportation planning & policy research.  An analysis on the issue of social equity and its underpinning to transportation alternatives would be very helpful to say the least as the country’s demographics has undergone a signficiant shift in the past decade or two.

Thanks to President Obama’s visit, transit system in Istanbul, Turkey gets a boost

April 11, 2009 at 12:02 am

(Source: TreeHugger)

President Barack Obama’s trip to Turkey may prove to have been a similar turning point for Istanbul.

Dire predictions of traffic nightmares during Obama’s two-day visit this week went unfulfilled, reports Today’s Zaman, as city residents “abandon[ed] private vehicles for public transportation in large numbers to avoid getting stuck in traffic—which ended up being prevented altogether.” (As evident from this picture on the side)

Previous appearances by former U.S. presidents, as well as separate visits just last year by Queen Elizabeth and Iranian President Mahmoud Ahmedinejad, nearly brought the city to a standstill. But whether due to past experience, better planning, or more information available about the city’s many transit alternatives, things were different this time around. Land transportation methods, which include city buses, trams, subways, trains, and Metrobus lines, saw a 40 percent jump in ridership, while Istanbul’s ferries—a scenic and exceedingly civilized way to travel anytime—were filled to capacity during the Obama visit.

Click here to read the entire report.