Webinar Overview

TSAG Case Studies Workshop & Webinar
2009 Fort Hood, Texas Army Base Shooting Incident
A Multi-Agency Emergency

Date: August 3, 2010
Time: 1:00–4:00 P.M. Eastern Time
Cost: All T3s are free of charge
PDH: 3.0 — Webinar participants are responsible for determining eligibility of these PDHs within their profession.
Register On-line
Contact the T3 Administrator

T3 Webinars are brought to you by the ITS Professional Capacity Building Program (ITS PCB) at the U.S. Department of Transportation’s (USDOT) ITS Joint Program Office, Research and Innovative Technology Administration (RITA). Reference in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by U.S. Department of Transportation.

Note: This workshop and webinar is a unique learning opportunity offered by the Transportation Safety Advancement Group (TSAG) and the US DOT ITS Joint Program Office’ Talking Technology & Transportation (T3) program. The workshop will be presented to a live audience at the workshop location as well as to remote T3 webinar participants. T3 participants are invited to submit written questions before the Webinar as well as during workshop question and answer periods.

Webinar participants may attend remotely for any portion of the 3 hour workshop. An audio of the event’s proceedings, synchronized with its presentations, will be available in the T3 Webinar archives and on the TSAG website (www.tsag-its.org) approximately 4 weeks following the workshop.

Background

The Transportation Safety Advancement Group (TSAG) is sponsored by the US Department of Transportation (US DOT) ITS Joint Program Office (JPO) and serves to promote technology for public safety. TSAG advises the ITS Joint Program Office on public safety technologies and on their impacts on public safety including operations management, emergency response, and emergency responder safety. Through a broad based membership comprised of transportation and public safety professionals, TSAG initiates programs that promote inter-disciplinary, inter agency and inter jurisdictional coordination and cooperation, and that promote partnerships for advancing public safety technologies. For more information, visit the TSAG website.

Through its Case Studies Workshops series TSAG conducts post reviews of actual recent events and incidents, and of associated emergency responder experiences. Case Studies Workshops facilitate discussions by multi discipline and multi agency professionals for identifying technology, institutional and policy based success, failures and lessons learned. Case Studies Workshops & Webinars are focused on the fundamental TSAG “technology for public safety” TSAG mission.

TSAG operates through resources provided by the US Department of Transportation and serves its program mission in compliance with US DOT regulations, policies and specified contract provisions.

Fort Hood, Texas Army Base Shooting Incident

On November 5, 2009, a gunman opened fire at the Soldier Readiness Center at Fort Hood, Texas. Thirteen people were killed and 43 others were wounded or injured. Initial emergency alerts of the incident were communicated via calls to one of the Central Texas Regional Consolidated Public Safety Answering Point (PSAP), and subsequently were transferred to Fort Hood’s 9-1-1 Call Center. Two minutes and forty seconds after the initial 911 call, first responders from Fort Hood arrived of the scene. Soon after, EMS assets from the surrounding entities arrived to support Fort Hood responders. One-and-a-half minutes later, the assailant was incapacitated and emergency treatment and evacuation was initiated.

The initial response to the incident was prompt and efficient. Two ambulances and an incident commend vehicle from the Fort Hood Post Hospital arrived on the scene within two minutes and fifty seconds. Ultimately, ambulances and EMS personnel from throughout the region responded, treated and evacuated the wounded and injured.

The foregoing narrative illustrates how efficiently the initial response to this event was handled. The incident however, raised important questions about the degree to which the Department of Defense is prepared for similar incidents in the future, especially multiple, simultaneous incidents. It also brought into sharp focus the need to review the connections, both in relationships and technology, between the defense community and the civilian first responder community called to support in military protection incidents.

Case Studies Workshop & Webinar Overview

Case Studies Workshop & Webinar presenters will walk the audience through details of the Fort Hood incident with a focus on how the integration between the military and civilian responders between responder disciplines worked. The Workshop will focus on emergency response and management protocols, strategies and technologies, including communications between and among Police, Emergency Medical Services, and Public Safety Dispatch Personnel. Workshop presenters will discuss successes, failures and lessons learned and will highlight emergency response activities of local and regional emergency responders and will review operations strategies and technologies at the time of and in response to the incident.

Target Audience

Workshop participants include TSAG members, NRITS registrants, and other like interest guests. T3 Webinar target audiences include state and local public safety interests including emergency responders, transportation operations, emergency communications, and other public safety practitioners. Additionally, private and academic and technology research interests are encouraged to participate.

TSAG Case Study Workshop Concept and Purpose

The TSAG Case Studies Workshop concept targets case-studies of actual incidents or events associated with each of the eight (8) TSAG interest-community teams. TSAG communities of Interest include:

• Academic & Research
• Emergency Communications
• Emergency Management
• Emergency Medical Services
• Transportation Operations
• Fire and Safety
• Law Enforcement
• Technology and Telematics

Thus, through reviews of actual recent events, incidents, and first-responder experiences, Case Studies Workshops facilitate after-event discussions by multi-discipline and multi-agency professionals for the purpose of:

• Clarifying actual circumstances of the event / incident
• Reviewing established response protocols and procedures
• Reviewing public safety technology applications
• Identifying unique management and response circumstances and challenges
• Reviewing successes, failures, and lessons-leaned

The TSAG Case Studies Workshop & Webinar series is focused on the fundamental TSAG “technologies for public safety” TSAG mission.

Learning Objectives

The broad learning objectives of the TSAG Case Studies Workshop series include:

• Identify transportation-safety technologies and their real-time applications to operations surveillance and management
• Identify incident identification, emergency response and management
• Identify inter-agency and inter-discipline coordination and communications
• Learn of technology successes, failures, and lessons-learned

Federal Host:

Linda Dodge, Chief of Staff, US DOT, ITS Joint Program Office

Presenter:

Jim Reed, Executive Director, The Central Texas Council of Governments (CTCOG), Belton, Texas

Jim Reed serves as Executive Director of The Central Texas Council of Governments (CTCOG) in Belton, Texas. As CTCOG Executive Director he administers a seven county region that includes both urban and rural areas. He oversees various regional programs, including Transportation Planning, Aging Services, Housing, Homeland Security, Regional Planning, Economic Development, and Partners with Workforce. Under his direction, CTCOG was recognized as having the number-one rated Homeland Security program in the Nation. Mr. Reed has served as the Chair of the Texas Association of Regional Councils Executive Director’s Council and is the Past President of the National Executive Director’s Council. He also serves on the National Council of Peers for RPO America and has received the Al Notzon Regional Unity Award and the Walter Scheiber National Leadership Award. This year he was a nominee for the American Institute of Certified Planners National College of Fellows.

Webinar Overview TSAG Case Studies Workshop and Webinar A Rural Emergency Incident Utah US Route 163 Motor Coach Crash Date: August 26, 2009 Time: 9:00 AM–12:00 Noon, Pacific Time (12:00 – 3:00 PM EST) Cost: All T3s are free of charge PDH: 3.0. — Webinar participants are responsible for determining eligibility of these PDHs within their profession. Register On-line Contact the T3 Administrator Note: This workshop and webinar is a unique learning opportunity offered by the Transportation Safety Advancement Group (TSAG) and the ITS Professional Capacity Building Program’s Talking Technology & Transportation (T3) Program at the ITS Joint Program Office, U.S. DOT. The workshop will be presented to a live audience at the workshop location as well as to remote T3 webinar participants. T3 participants are invited to submit written questions before the Webinar as well as during workshop question and answer periods. Webinar participants may attend remotely for any portion of the 3-hour workshop. An audio of the event’s proceedings, synchronized with its presentations, will be available in the T3 Webinar archives approximately 4 weeks after the workshop. Background The Transportation Safety Advancement Group (TSAG) is facilitated and administered by the Intelligent Transportation Society of America (ITS America). Through its Workshop series and related work, TSAG provides input to the US Department of Transportation (US DOT), ITS Joint Program Office’s public safety mission. TSAG advises the ITS Joint Program Office on the development and deployment ITS technologies that optimize travel mobility, safety, economy, and environmental quality. Through its broad based membership comprised of transportation and public safety professionals, TSAG initiates programs that promote inter-disciplinary, inter-agency and inter-jurisdictional coordination and cooperation, and that promote partnerships for advancing surface transportation services technologies. For more information, visit the TSAG website. TSAG operates through resources provided by the US Department of Transportation and serves its program mission in compliance with US DOT regulations, policies and specified contract provisions. Utah US Route 163 Motor Coach Crash On January 6, 2008, at about 3:15 p.m. MST, a fifty-six passenger motor coach with a driver and 52 passengers on board departed Telluride, CO, en route to Phoenix, AZ, as part of a 17-motorcoach charter caravan returning from a 3-day ski trip. The normal route from Telluride to Phoenix along Colorado State Route 145 was closed due to snow and the lead caravan driver planned an alternate route that included US Route 163/191 through Utah. At about 8:02 PM, the motor coach, traveling southbound was descending a 5.6-percent grade leading to a curve to the left, 1,800 feet north of milepost 29 on U.S. Route 163. The weather was cloudy, and the roadway was dry. After entering the curve, the motor coach departed the right side of the roadway at a shallow angle, striking the guardrail with its right-rear wheel and lower coach body about 61 feet before the end of the guardrail. The coach traveled some 350 feet along the fore slope with the right tires off the roadway. The coach overturned, striking several rocks at the bottom of the embankment and came to rest on its wheels. During the 360-degree rollover, the roof of the motor coach separated from the body, and 50 of the 53 occupants were ejected. As a result of the crash, 9 passengers were fatally injured and 43 passengers and the driver received injuries, ranging from minor to serious. Case Studies Workshop & Webinar Overview Case Studies Workshop presenters will walk the audience through the details of the incident, including pre-crash, crash, and post-crash conditions and activities. The Workshop will focus on emergency response and management strategies and technologies, including communications between and among Police, Emergency Medical Services Utah DOT Transportation Operations personnel. Workshop presenters will discuss successes, failures and lessons learned and will highlight emergency response activities of local and regional emergency responders and will review operations strategies and technologies at the time of and in response to the incident. Target Audience Workshop participants include TSAG members, NRITS registrants, the T3 Webinar/ITS community, and other guests. Webinar target audience includes state and local public safety interests, including public safety managers and transportation operations, emergency communications, and emergency public safety practitioners. Additionally, private and academic and safety and technology research interests are encouraged to participate. TSAG Case Study Workshop Concept and Purpose The TSAG Case Studies Workshop concept targets case-studies of actual incidents or events associated with each of the eight (8) TSAG interest-community teams. TSAG communities of Interest include: Academic & Research Emergency Communications Emergency Management Emergency Medical Services Transportation Operations Fire and Safety Law Enforcement Technology and Telematics Thus, through reviews of actual recent events, incidents, and first-responder experiences, Case Studies Workshops facilitate after-event discussions by multi-discipline and multi-agency professionals for the purpose of: Clarifying actual circumstances of the event / incident Reviewing established response protocols and procedures Reviewing public safety technology applications Identifying unique management and response circumstances and challenges Reviewing successes, failures, and lessons-leaned The TSAG Case Studies Workshop & Webinar series is focused on the fundamental TSAG “technologies for public safety” TSAG mission. Learning Objectives The broad learning objectives of the TSAG Case Studies Workshop series include: Identify transportation-safety technologies and their real-time applications to operations surveillance and management Identify incident identification, emergency response and management Identify inter-agency and inter-discipline coordination and communications Learn of technology successes, failures, and lessons-learned Federal Host: Linda Dodge, Chief of Staff, US DOT, ITS Joint Program Office Workshop Presenters: John Leonard, Utah Department of Transportation As Traffic & Safety Operations Engineer, John Leonard evaluates the operational characteristics of projects, and coordinates their safety and efficiency aspects with UDOT project teams to determine that operational safety objectives are addressed. He participates in project reviews and promotes consensus opportunities to enhance safety outcomes and best practices. John manages resource and training activity for UDOT regions, private contractors and headquarters leadership. Through application of Context Sensitive Solutions, he promotes enhancement of UDOT relationships with public interests and identifies enhancements to serve the needs of UDOT partners and external customers. John assisted the National Transportation Safety Board (NTSB) in their investigation of the Utah, Route 163 Motor Coach crash. He is a member of the Institute of Transportation Engineers and the National Traffic Incident Management Coalition. Sergeant Jeff Nigbur, Utah Department of Public Safety Sergeant Jeff Nigbur is the lead Public Information Officer for the Utah Department of Public Safety. He oversees public information activities for all divisions within the department, including the Utah Highway Patrol, State Crime Lab, Bureau of Criminal Identification, Utah Division of Homeland Security and State Fire Marshal, among others. Jeff has been involved with several high profile cases such as the Crandall Canyon Mine Disaster, Milford Flat Fire, the USU Van Roll-Over and other media awareness campaigns. Jeff received his Associates of Science degree in Criminal Justice in 2004 from Salt Lake Community College. He later earned a Bachelors degree in Criminal Justice Administration from the University of Phoenix. Jeff is currently a motor squad instructor, DPS dive team master diver, and a member of the Utah Department of Public Safety’s SWAT team. Linda Larson, San Juan County, Emergency Medical Services Ms Larson has been in the EMS field for nine years and is the Director of San Juan County EMS Bureau, providing EMS services to one of the largest Utah counties plus portions of the Navaho Nation in Utah. She also serves as Assistant Team Leader for the Utah Department of Health, Bureau of EMS southeastern EMS Strike Team. Linda had a key role in the 2008 Motor Coach crash, declaring the crash a Mass Casualty Incident and engaging multiple agencies and multiple evacuation strategies. She managed on scene medical coordination and transportation from surrounding counties and adjacent State agencies. Ultimately the incident involved 4 air transport teams from multiple states, and the activation of the State of Utah, Bureau of EMS Strike Teams and CISM Team. Reference in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by U.S. Department of Transportation.

Minneapolis I-35 Bridge Collapse — A Major Emergency Incident: TSAG Case Studies Workshop & Webinar

Note: This workshop and webinar is a unique learning opportunity offered by the Transportation Safety Advancement Group (TSAG) and the U.S. DOT ITS Joint Program Office’s Talking Technology & Transportation (T3) webinars. The T3 Program is offered by the Joint Program Office’s ITS Professional Capacity Building Program. The workshop will be presented to both a live audience at the workshop location and to remote T3 webinar participants. T3 participants are invited to submit written questions before the webinar as well as during workshop question and answer periods.

Webinar participants may attend remotely for any portion of the 3.5 hour workshop/webinar. An audio of the event’s proceedings, synchronized with its presentations, will be available in the T3 Webinar archives approximately 4 weeks after the workshop.

Background

The Transportation Safety Advancement Group (TSAG) is facilitated and administered by the Intelligent Transportation Society of America (ITS America) to provide input to the US Department of Transportation (US DOT), ITS Joint Program Office’ Public Safety mission. TSAG advises the US DOT on the development and deployment ITS technologies that optimize travel mobility, safety / security, economy and environmental quality. Through its broad membership comprised of transportation and public safety professionals, TSAG initiates programs that promote inter-disciplinary, inter-agency and inter-jurisdictional coordination and cooperation, and that promote partnerships for advancing surface transportation services technologies. TSAG operates through resources provided by the US Department of Transportation and serves its program mission in compliance with US DOT regulations, policies and specified contract provisions.

I-35 Bridge Collapse Case Studies Workshop & Webinar Overview

Within a workshop setting, TSAG members and other public safety professionals review actual public safety related events or incidents for the purpose of identifying management strategies and technology-based applications and corresponding successes, failures, and lessons-learned. The June 3, 2009 Workshop will review the 2007 I-35 (MN) Bridge Collapse.

On August 1, 2007, the Interstate 35W Bridge collapsed into the Mississippi River during rush hour in the City of Minneapolis. The 1,907-foot bridge fell into the Mississippi River and onto roadways below. The span was packed with rush hour traffic, and dozens of vehicles fell with the bridge leaving scores of dazed commuters scrambling for their lives.

Case Studies Workshop presenters walk the audience through the tragic events of the day, focusing on 9-1-1 operations, Police, Fire, and EMS response, as well as the Emergency Operations Center (EOC) activation and management. Presenters will share lessons learned and highlight the performance of the Minneapolis 911 Center, of local emergency responders and of operations strategies and technologies at the time of and responding to the incident.

Target Audience

Workshop participants include TSAG members and guests. Webinar target audience includes other state and local public safety interests, including public safety managers and transportation operations, emergency communications, and emergency public safety practitioners.

TSAG Case Study Workshop Concept and Objectives

The TSAG Case Studies Workshop concept targets case-studies of actual incidents or events associated with each of the eight (8) TSAG interest-community teams. Communities of Interest include: Transportation Operations, Law Enforcement, Fire and Safety, Academic & Research, Technology and Telematics, Emergency Communications, Emergency Medical Services, and Emergency Management. Workshop objectives revolve around the “technologies for public safety” TSAG mission.

Through reviews of actual recent events, incidents, and first-responder experiences, Case Studies Workshops facilitate after-event discussions by multi-discipline and multi-agency professionals for the purpose of:

• Clarifying actual circumstances of the event / incident
• Discussing established response protocols and procedures
• Reviewing public safety technology applications
• Identifying unique management and response circumstances and challenges
• Reviewing successes, failures, and lessons-leaned

Learning Objectives

The broad learning objectives of the TSAG Case Studies Workshop series include:

• Identify transportation-safety technologies and their real-time applications to actual incident identification, response and management
• Identify inter-agency and inter-discipline coordination successes and failures
• Identify technology successes, failures, and lessons-learned

Workshop/Webinar Agenda

2:00 PM ET — Opening / Webinar Ground Rules (US DOT, Volpe Center)

2:10 PM — Welcome / Introduction of Moderator (Linda Dodge)

2:15 PM — Workshop / Overview / Objectives (Moderator, Ray Fisher)

2:30 PM

• A. I-35 Bridge — The Setting
• B. Key Players / Key Interagency Coordination Protocols
• C. Key Public Safety Technology Applications

Q & A Session #1
3:30 PM

• D. The Event — Circumstances and Public Safety Actions

Q & A Session #2
4:30 PM

• E. Successes, Failures & Lessons Learned

5:00 PM

Q & A Session #3

• F. Open Discussion

5:30 PM

• G. End / Closing Remarks

(Source: Autoblog)

In the event of a crash, vehicle sensors gather up information and connects an OnStar adviser to a vehicle. OnStar can then contact emergency services and provide information regarding the severity of the crash, with information about airbags deployed and type of impact. 

In the past, OnStar advisers would have to give emergency services a detailed description of the location of the accident.

Subscribers to the telematics system will benefit from new technology that will enable OnStar to electronically transmit precise longitude and longitude coordinates directly to the 911 center. Where available, the Automatic Location Identification (ALI) data display will show the authorities exactly where you’re located, with almost zero opportunity for error.

The presser had the following info: With this newest OnStar enhancement, 911 centers can automatically receive specific vehicle location information (longitude and latitude) in the 911 Automatic Location Identification (ALI) data display which may interface with a sophisticated mapping system used in many jurisdictions to expedite locating emergency victims. 

“In an emergency, accurate location is the most important piece of information to ensure that help arrives promptly at the scene,” said Cathy McCormick, Emergency and Security Service Line manager, OnStar.

In addition to providing location information, OnStar advisors continue to play an important role in providing critical crash and other emergency-related information directly to dispatchers to help them determine the most appropriate response. 

“The Association of Public Safety Communications Officials has worked with telematics providers since their inception to use the latest technology to assist public safety in saving lives,” said Chris Fischer, president, APCO International. “This technology interfaces with the systems many of our centers have in place already to expedite response.”

With OnStar’s Priority Access program, many PSAPs already receive OnStar emergency calls through an existing 911 trunk line. By routing verified emergency calls to 911 trunk lines, dispatchers will not only receive OnStar calls more quickly, they will also receive important call-related data, including OnStar’s PSAP-only callback number. 

Please join us for the upcoming Talking Technology and Transportation (T3) Webinar:  

Next Generation 9-1-1 (NG 9-1-1) Summit for Large Cities

Description

Advances in telecommunications mobility and convergence have put the nation’s 9-1-1 emergency call system at a crossroads. The growing market penetration of both cellular and Voice-over-Internet-Protocol (VoIP) telephony, and the increasingly mobile world they reflect, has underscored the limitations of the current 9-1-1 infrastructure. Today’s 9-1-1 system, based on decades-old technology, cannot handle the text, data, images, and video that are increasingly common in personal communications and critical to future transportation safety and mobility advances.

There is consensus within the 9-1-1 community on the need for a new, more capable system surrounding emergency call delivery and response (ultimately a system of systems). There is general agreement on the need to capitalize on advances in information and communications technologies, and develop systems that will enable:

• Quicker and more accurate information delivery to responders;
• Better and more useful forms of information (real-time text, images, video, and other data);
• More flexible, secure and robust Public Safety Answering Point (PSAP) operations; and
• Lower public capital and operating costs for emergency communication services.

The US DOT’s Next Generation 9-1-1 (NG 9-1-1) Initiative has helped define and document a vision for the future of 9-1-1. The NG 9-1-1 Initiative is a research and development project to define the system architecture and develop a transition plan that considers responsibilities, costs, schedule and benefits for deploying IP-based emergency services across the nation.

USDOT views the NG 9-1-1 project as a transition enabler, to assist the public in making a 9-1-1 call from any wired, wireless, or IP-based device, and allow the emergency responders to take advantage of enhanced call delivery, multimedia data and advanced call transfer capabilities. To accomplish these goals, the ideas and needs of both public and private 9-1-1 stakeholders have been incorporated.

This webinar will provide a briefing on the status of the NG 9-1-1 Initiative and other development efforts and describe the transition to the National E-911 Implementation Coordination Office that is currently underway.

Audience

This summit targets 9-1-1 stakeholders, public safety communications professionals and other interested parties in the future planning of the nation’s emergency call centers.

Learning Outcomes

• What is NG 9-1-1?
• What is the current status of NG 9-1-1 implementation?
• What steps is USDOT taking toward developing the future of 9-1-1?
• What information about NG 9-1-1 is available?

Federal Hosts:

Linda Dodge and Laurie Flaherty, NG 9-1-1 Co-Program Managers, US DOT

Linda Dodge

Linda Dodge has overall 30 years in public safety (firefighter, paramedic, heavy rescue) in the field and administration. Linda’s experience includes instructing at the Maryland Fire Rescue Institute (MFRI), University of MD; a director of a police and correctional officer academy, for the Maryland Dept. of Public Safety – Police and Corrections; 12 years as executive director Colorado Trauma Institute, Denver, CO and the last 10 years at the DOT ~6 of the10 years as regional program manager NHTSA Region 8, in Lakewood and 4 years ITS JPO, FHWA, in DC public safety program manager (NG 9-1-1, WE 9-1-1, Emergency Transportation Operations, etc.)

Laurie Flaherty

Laurie Flaherty is an emergency nurse, who has more than 20 years of clinical experience. She received her bachelor’s degree in nursing at Marquette University, and has a master’s degree in emergency and trauma nursing from the University of California, San Francisco.

Laurie is a Program Analyst in the Office of EMS at NHTSA and focuses on issues related to the application of technology in Emergency Medical Services and 9-1-1 services. She currently co-manages the Next Generation 9-1-1 Initiative for the Office of EMS, and is also directly involved in establishing and staffing the National 9-1-1 Office.

Presenters:

John Chiaramonte, Booz Allen Hamilton

John Chiaramonte, an Associate at Booz Allen Hamilton, is the deputy program manager leading the NG 9-1-1 Initiative for the US DOT. In 2008, he successfully managed a team of software developers and technical and functional experts that implemented a proof of concept demonstration.

Prior to joining Booz Allen, John was a Senior Project Manager delivering public safety applications to 9-1-1 centers. He has been involved with public safety IT projects both as the end-user and a vendor and throughout the entire implementation process. He is a subject matter expert on Computer Aided Dispatch (CAD) and 9-1-1 systems and operations and is a certified Project Management Professional (PMP).

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Reference in this webinar to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by U.S. Department of Transportation.Please forward this announcement to colleagues who may be interested in attending this webinar.

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• T3 Webinars are brought to you by the ITS Professional Capacity Building, a program of the U.S. DOT’s ITS Program.  Visit the ITS PCB website for more information about T3 webinars and other ITS learning opportunities:  http://www.pcb.its.dot.gov/default.asp
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• Cut and paste links into your web browser if they fail to open the webpage.

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