(Source: Autoblog)

In the event of a crash, vehicle sensors gather up information and connects an OnStar adviser to a vehicle. OnStar can then contact emergency services and provide information regarding the severity of the crash, with information about airbags deployed and type of impact. 

In the past, OnStar advisers would have to give emergency services a detailed description of the location of the accident.

Subscribers to the telematics system will benefit from new technology that will enable OnStar to electronically transmit precise longitude and longitude coordinates directly to the 911 center. Where available, the Automatic Location Identification (ALI) data display will show the authorities exactly where you’re located, with almost zero opportunity for error.

The presser had the following info: With this newest OnStar enhancement, 911 centers can automatically receive specific vehicle location information (longitude and latitude) in the 911 Automatic Location Identification (ALI) data display which may interface with a sophisticated mapping system used in many jurisdictions to expedite locating emergency victims. 

“In an emergency, accurate location is the most important piece of information to ensure that help arrives promptly at the scene,” said Cathy McCormick, Emergency and Security Service Line manager, OnStar.

In addition to providing location information, OnStar advisors continue to play an important role in providing critical crash and other emergency-related information directly to dispatchers to help them determine the most appropriate response. 

“The Association of Public Safety Communications Officials has worked with telematics providers since their inception to use the latest technology to assist public safety in saving lives,” said Chris Fischer, president, APCO International. “This technology interfaces with the systems many of our centers have in place already to expedite response.”

With OnStar’s Priority Access program, many PSAPs already receive OnStar emergency calls through an existing 911 trunk line. By routing verified emergency calls to 911 trunk lines, dispatchers will not only receive OnStar calls more quickly, they will also receive important call-related data, including OnStar’s PSAP-only callback number.